Responsible Gaming at 33bat

33bat exists to provide a world-class betting and casino experience for players across Bangladesh — from Dhaka and Chittagong to Rajshahi, Khulna, Barishal, Sylhet and beyond. We firmly believe that gambling should be an occasional leisure activity enjoyed with money that has no other critical purpose in your life. It should never be treated as a way to generate income, recover past losses, or escape personal difficulties.

Our responsible gaming programme is built around three core principles: prevention, which means giving every player the tools to set boundaries before problems arise; early intervention, meaning our systems actively monitor for patterns that may indicate problem gambling and prompt our team to reach out; and support, ensuring that anyone who feels gambling is getting out of hand can access help quickly and without judgement.

We do not send marketing emails to players who have set strict deposit limits or who have activated a cool-off period. We do not offer enhanced bonuses designed to encourage players who are showing signs of chasing losses. These are conscious, deliberate decisions that we believe distinguish a genuinely responsible operator from one that merely pays lip service to player welfare.

33bat is open exclusively to individuals who are 21 years of age or older. This minimum age threshold is higher than the legal adult age in Bangladesh because we recognise that gambling carries financial and psychological risks that are amplified in younger adults. A 21-year minimum gives players additional time to develop the financial literacy and self-regulation skills that responsible gambling requires.

Age verification takes place at two points in the player journey. First, during registration, all applicants confirm they are 21 or older by submitting their date of birth. Second, before a player can make their first withdrawal, our compliance team reviews a government-issued identity document — typically a Bangladesh National Identity Card (NID), passport or driving licence — to confirm the declared date of birth independently.

Any account found to belong to a player under 21 will be closed immediately. Any balance in such an account will be handled in accordance with our Terms & Conditions. All personal data associated with the account will be permanently deleted.

All of the tools above are available inside your 33bat account under Account Settings → Responsible Gaming. You do not need to contact support to activate deposit limits, loss limits, session limits or reality checks — these can be set instantly by you at any time of day. For cool-off periods and self-exclusion requests, you can also contact our support team directly at [email protected], and the block will be applied to your account within 30 minutes of your request being received, regardless of the time of day in Bangladesh.

If you are having difficulty navigating the dashboard or if you want a tool applied urgently, our live chat support team is available around the clock and can apply any restriction to your account on your behalf while you wait.

• Spending more money on gambling than you originally planned, consistently, and feeling frustrated by this but continuing anyway.
• Trying to win back losses from previous sessions — sometimes called "chasing losses" — by placing larger or faster bets than usual.
• Gambling with money set aside for essential expenses such as rent, bills, food, family commitments or bKash/Nagad savings.
• Feeling unable to stop gambling even when you want to, or feeling restless and irritable when you try to cut down.
• Lying to family, friends or colleagues about how much time or money you spend on gambling.
• Feeling that gambling is the only thing that gives you a sense of excitement, relief from stress, or escape from everyday life.
• Neglecting work, studies, family responsibilities or social relationships because of the time spent gambling.
• Borrowing money — from friends, family, or through apps or informal lenders — specifically to fund gambling activity.
• Experiencing mood swings, anxiety, depression or difficulty sleeping that appear linked to gambling wins or losses.

Self-exclusion is the most robust tool available if you feel you need a significant break from gambling. Once activated, your account is fully blocked — you cannot log in, place bets, make deposits or receive promotional communications for the entire duration of the exclusion period.

1. Log in to your 33bat account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. Choose your exclusion period: 30 days, 3 months, 6 months or permanent.
3. Confirm your identity by entering your password and the one-time SMS code sent to your registered mobile number.
4. Submit the request. Your account will be locked within 5 minutes of submission. You will receive a confirmation email to your registered address.
5. Alternatively, email [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and your desired period. Our team will apply the exclusion within 30 minutes, around the clock.

Important notes: The exclusion period begins the moment the block is applied. Requests to shorten or cancel an active exclusion will not be accepted under any circumstances. Upon expiry of a 30-day, 3-month or 6-month exclusion, your account will not be automatically reactivated — you will need to contact support to request reinstatement, at which point our team will conduct a brief welfare check before restoring access.

While 33bat enforces strict age verification at registration and withdrawal, we also encourage parents and guardians to take active steps to prevent underage access to all gambling websites — not just 33bat — at the device and network level. The following practical measures are recommended for households in Bangladesh where minors are present:

• Enable parental control features built into Android and iOS devices. Both operating systems allow you to block categories of apps and websites, require a PIN for purchases, and set screen-time limits for specific users.
• Use your internet service provider's (ISP) family filtering settings. Many ISPs operating in Bangladesh offer free household-level website filtering that can be configured through your router dashboard.
• Never share your 33bat login credentials with anyone, including family members. Store your password in a password manager that requires biometric authentication to access.
• If your device is shared, always log out of your 33bat account after each session rather than using the "remember me" option.
• Talk openly with young people in your household about the nature of gambling — what it is, why it carries risk, and why legal minimum ages exist. Informed young people are better equipped to resist peer pressure.

If you have reason to believe a minor has already accessed 33bat using your credentials or their own fabricated account, contact us immediately at [email protected]. We will investigate and take corrective action within 48 hours.

33bat operates with the wellbeing of Bangladeshi players as a primary concern. We recognise that formal gambling support infrastructure in Bangladesh is still developing, and we are committed to bridging that gap as best we can through our own welfare team and resources.

If you feel you need professional psychological support, we encourage you to speak with a registered mental health professional in your area. In Dhaka, Chittagong, Sylhet, Rajshahi and Khulna, mental health services are available through public hospitals and private clinics. Your general physician is a good first point of contact for a referral.

Managing the financial consequences of problem gambling is equally important. If debt has accumulated, consider speaking with a financial counsellor or a trusted officer at your bank — whether that is Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank or another institution. Many banks offer informal hardship discussions that can help restructure obligations without formal proceedings.